Your questions,
answered.
The things guests ask us most, from booking to check-out. If your question is not here, send us your dates and questions.
Booking and prices.
How do I book?
Email your dates to reservations@hilltopapts.co.uk or send them through our enquiry form, and a member of our bookings team will take care of you. For new bookings you can also call us on 0161 327 1243.
Do you take one night stays?
No. We specialise in longer stays, usually monthly, but we will consider stays as short as two nights when we have availability within the next four weeks.
Do you offer long stay discounts?
Yes. For corporate, relocation and business bookings we always offer our lowest possible rates.
Do you charge VAT?
Yes, we are VAT registered. VAT is 20% for the first 28 nights of a reservation, and from the 29th night it drops to 4%.
What is your cancellation policy?
If you book direct with us, cancellation is free up to 24 hours before arrival. That is more flexible than booking through Airbnb or Booking.com.
Is there a security deposit?
Nearly all of our properties need a £200 security deposit. It is fully refundable at check-out once our cleaners have checked the apartment. We only authorise the amount on a valid payment card, so no money leaves your account.
Where are your properties?
We have apartments and houses in Manchester city centre, Stockport, Sheffield and Lytham St Annes.
Your stay.
What time are check-in and check-out?
Check-in is from 3pm and check-out is by 10am. Subject to availability, we can arrange an early check-in from 1pm or a late check-out until 12 noon, for £30 each.
What is included in the rate?
All bills, utilities, wifi, weekly cleaning and linen.
Is the whole apartment private?
Yes. Whether it has one, two or three bedrooms, your apartment is for your use only during your stay.
Do you provide towels?
Yes. We provide towels, toiletries, tea, coffee, sugar, milk, cleaning essentials, washing pods, toilet roll, and salt and pepper.
Are the kitchens fully equipped?
Yes. Every kitchen is private and has a washer dryer, dishwasher, fridge freezer, coffee machine, microwave, oven and electric hob.
How often are the apartments cleaned?
Apartments are changed over weekly, free of charge.
Can you provide a travel cot or high chair?
Yes. Cots and high chairs are available at every apartment for £6 each, or £12 for both. Request them in your guest portal once your reservation is confirmed. We are not able to add extra beds.
Can I store my luggage?
We do not usually offer luggage storage, as most of our apartments are in residential buildings. Buildings with a concierge may be able to keep bags for a short time. Otherwise, there are luggage storage services nearby, such as Stasher.com.
I have a problem during my stay. How do I contact you?
For anything to do with your stay, call our guest team directly on 020 8191 1360.
Parking, pets and house rules.
Do you have parking?
Yes. Nearly all of our properties have secure parking, subject to availability, with a small nightly fee in some locations.
I have a van. Can I use the parking?
Most of our car parks have a height limit of around 2.4 metres. Let us know when you enquire and we will do our best to find you a suitable location.
Can I bring my pet?
Some of our apartments are dog friendly, but we do not accept cats. For any other pet, email reservations@hilltopapts.co.uk first. A one-off pet fee of £49 plus VAT applies.
Can I smoke in the apartment?
No. All of our apartments are strictly no smoking, in line with fire and building regulations.
Do you accept stag or hen parties?
No. All of our buildings keep quiet hours out of respect for the other residents, so we do not accept stag or hen parties.
Something else you'd like to know? Send us your dates and questions and our team will come back to you.